Refund policy
Return & Refund Policy
Last Updated: August 27, 2026
At Shelvora, we want customers to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related issues.
30-Day Return Policy
We offer eligible customers free returns within 30 days of receiving their order.
To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, together with its original components, accessories, and packaging where reasonably possible.
Products that have been deliberately damaged, materially altered, misused, or returned with missing essential components may not qualify for a full refund, except where otherwise required by applicable consumer protection laws.
How to Request a Return
To begin a return, contact us at:
Email: support@shelvora.shop
Phone: (289) 555-0136
Please provide your order number, the email address associated with your order, the product you wish to return, and the reason for the return.
If the product arrived damaged, defective, or incorrect, photographs may be requested where reasonably necessary to help us assess the issue.
Please do not send a return to our mailing address without first contacting us. Our support team will provide the applicable return instructions.
Free Returns
Shelvora provides free returns for eligible returns made within the 30-day return period. Customers will not be charged an applicable return shipping fee when the return has been authorized and completed according to the instructions provided by our customer support team.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or materially different from what you ordered, contact support@shelvora.shop as soon as reasonably possible.
Our team will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original standard shipping is free and therefore does not result in a separate shipping charge requiring reimbursement.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at support@shelvora.shop.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment. If the order can no longer be cancelled, you may request an eligible return after receiving it.
Exchanges
If you would like a different product, size, configuration, or variant, please contact our support team. Depending on product availability and circumstances, we may recommend returning the original item for a refund and placing a new order.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Contact
For return or refund assistance:
Shelvora
1389 Rue de l'Estérel
Québec, QC G3J 1W4
Canada
Email: support@shelvora.shop
Phone: (289) 555-0136