Shipping policy
Shipping Policy
Last Updated: August 27, 2026
At Shelvora, we aim to make ordering practical home organization products simple and convenient. This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, and delivery responsibilities.
Free Worldwide Shipping
We offer free shipping worldwide to destinations that our shipping network is able to serve.
There is no standard shipping fee for eligible orders placed through shelvora.shop.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates begin after applicable order processing and are estimates rather than guaranteed delivery dates unless expressly stated otherwise during checkout.
Orders may occasionally arrive earlier or later due to circumstances outside our reasonable control.
Order Processing
After your order is placed, it may undergo payment verification, order confirmation, packaging, and fulfillment preparation before shipment.
Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.
Order Tracking
Where tracking is available, tracking information may be provided after your order has been prepared and dispatched.
Please allow time for the carrier's tracking system to register and display shipment updates.
International Orders
Shelvora serves customers internationally where shipping services are available.
International shipments may be subject to local customs procedures, import requirements, taxes, duties, or other charges depending on the destination country's rules.
Unless otherwise expressly stated during checkout or required by applicable law, customers are responsible for understanding any destination-specific import requirements that may apply.
Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, contact support@shelvora.shop as quickly as possible.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after fulfillment or dispatch has begun.
Delayed Shipments
Occasional delays may occur because of weather conditions, customs inspections, transportation disruptions, peak shipping periods, carrier operations, or other circumstances beyond our reasonable control.
If your order is significantly delayed, contact us so our support team can review the available shipment information.
Lost or Damaged Packages
If tracking indicates a delivery problem or your order arrives damaged, please contact support@shelvora.shop.
Include your order number and relevant information about the issue. Photographs of damaged products or packaging may be requested where reasonably necessary.
We will review the situation and work toward an appropriate resolution in accordance with our policies and applicable law.
Multiple Packages
Orders containing multiple products may occasionally be fulfilled or delivered in separate packages. As a result, products from the same order may arrive at different times.
Contact Us
For shipping assistance:
Shelvora
1389 Rue de l'Estérel
Québec, QC G3J 1W4
Canada
Email: support@shelvora.shop
Phone: (289) 555-0136